Contact Trader's Point Water Restoration

What should you do first when water gets into your house in Trader's Point?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Check the sump pump's breaker if the pit is overflowing, and if you have a battery backup, make sure it kicked on.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What details help the crew show up ready in Trader's Point?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether the leak has stopped or water is still coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If the wet area downstairs has carpet or built in cabinets.
• When it started, even if it's a guess.
• Roughly when the house was built. Much of Trader's Point went up in the 1950s to 1990s, and the age points the crew toward likely trouble spots.
• The name of your insurance company, if you've already decided to file.
• If any outlets or appliances are in the water.

It's fine to guess on any of these, and the crew will confirm the details on site.

What should you expect when the crew shows up in Trader's Point?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

How does the age of Trader's Point homes change a water call?

Housing in Trader's Point runs from the 1950s to 1990s, which means two houses on the same block can have very different plumbing. Typical houses here are ranch and two story homes. A finished basement changes the drying plan, and they're common in this area. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. If you're not sure about any of it, the crew will check when they arrive.

Which areas around Trader's Point can call this number?

Homeowners in these parts of Trader's Point use this page:

• Normandy Farms · built mostly in the 1970s to 2000s, finished basements are common
• Traders Point North · many with finished basements
• West 86th · many with finished basements
• Fawn Lake Estates · finished basements are common
• Preserve at Eagle Creek · most with basements
• Walden Trace · much of it from the 1980s to 1990s, finished basements are common

Calls from New Augusta, Augusta, Crooked Creek, Williams Glen, Sawgrass, Royal Run, Pheasants Run and Eagle Village come to us too. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do Trader's Point homeowners ask before they call?